Terms & Conditions
Kledo Pos’s services may change from time to time at Kledo Pos’s sole discretion, due to government regulations, user feedback, or technical system updates. These Terms of Service are not intended to answer every question or address every issue that may arise when using Kledo Pos’s services. Kledo Pos reserves the right to amend these Terms of Service at any time. The updated Terms will take effect upon being posted on Kledo Pos’s Website. Kledo Pos will make efforts to inform you of any changes via email or notification on the Website. Since these Terms may change periodically, it is your responsibility to ensure that you have read, understood, and agreed to the most recent version available on the Website. By registering to use Kledo Pos’s services, you confirm that you have read, understood, and agreed to these Terms of Service, and that you are authorized to act on behalf of the person or entity registering to use the services.
Agreement – refers to these Terms of Service.
Confidential Information – includes all information exchanged between the parties of this Agreement, whether in writing, electronically, or verbally, including the Services, but excludes information that is, or becomes, publicly available other than through unauthorized disclosure.
Data – refers to any data entered by you or on your behalf into the Website.
Intellectual Property Rights – means patents, trademarks, service marks, copyrights, design rights, know-how, or any other intellectual or industrial property rights, whether registered or unregistered.
Services – refers to the point-of-sale (POS) / cashier application services provided (and updated from time to time) through the Website and/or mobile application, including cashier transaction recording, and the management of products, customers, shifts, outlets, sales reports, and other POS features.
Website – refers to the website hosted at the domain kledo.com or any other site operated by Kledo Pos.
Kledo Pos – means PT Kledo Berhati Nyaman, a company registered in Indonesia.
Invited User – means any person or entity, other than the Customer, who uses the Services from time to time at the Customer’s invitation.
Customer – means the person or entity who registers to use the Services, whether in their own capacity or on behalf of an organization.
You – means the Customer, User, or Invited User, as applicable.
Kledo Pos grants you the right to access and use the Kledo Pos Services via our Website, with the designated user roles assigned to you based on the service plan you have selected. This right is non-exclusive, non-transferable, and is subject to and contingent upon the terms of this Agreement. You acknowledge and agree that, subject to any written agreement between the Customer and any Invited User, or applicable legal requirements:
It is the Customer’s responsibility to determine who is granted access as an Invited User and what roles and access rights they have to the data you control.
The Customer is responsible for all use of the Services by Invited Users;
The Customer is responsible for managing access levels for each Invited User to the organization and related Services at all times, and may revoke or modify an Invited User’s access or access level at any time and for any reason.
In the event of any dispute between the Customer and an Invited User regarding access to any organization or Service, the Customer shall have full authority to determine the level of access (if any) the Invited User shall have to the Data or Services.
Service Uptime Guarantee: Kledo Pos is provided free of charge with no subscription fee. We guarantee a minimum monthly uptime of 90% for our Services. If our Services fall below this threshold, Customers are entitled to file a report, and we will endeavor to restore the Services as soon as possible.
Product Support: Our Product Support is available through the following channels:
Chat: Monday to Friday, 09:00 – 18:00. Chats received outside working hours will be responded to via email within 24 hours.
Phone Support: Monday to Friday, 09:00 – 18:00
Email Support: Monday to Friday, 09:00 – 18:00. Emails received outside working hours will receive a reply within 24 hours.
Free Service: Kledo Pos is provided free of charge. You are not charged any subscription fee, access fee, monthly invoice, or any other fee to access and use the Services.
General Obligations: You must use the Services and Website solely for your internal business purposes and in a lawful manner, following these Terms of Service and any notices provided by Kledo Pos or posted on the Website. You may use the Services and Website on behalf of another person or organization, or provide services to them, but you must ensure that you are authorized to do so, and all parties receiving the Services through you comply with and accept the terms of this Agreement as if they were you.
Access Conditions: You must ensure that all usernames and passwords required to access Kledo Pos Services are kept secure and confidential. You must immediately notify Kledo Pos of any unauthorized use of your password or any other security breach, upon which Kledo Pos will reset your password. You must also take all other actions Kledo Pos reasonably deems necessary to maintain or enhance the security of its computing systems and networks, as well as your access to the Services. As a condition of these Terms, when accessing and using Kledo Pos Services, you agree:
Not to undermine the security or integrity of Kledo Pos’s computing systems or networks, or those of any third-party hosting provider.
Not to misuse the Services in any way that could impair the functionality of the Services or Website, or interfere with other users’ ability to use them.
Not to attempt unauthorized access to any materials other than those to which you have been explicitly granted permission, or to the systems hosting the Services.
Not to upload or transmit to the Website any files that may damage another person’s computing devices or software, contain defamatory content, or include any unlawful material or Data (including copyrighted or trade secret materials you are not legally entitled to use).
Not to attempt to modify, copy, adapt, reproduce, disassemble, or reverse-engineer any computer program used to deliver the Kledo Pos Services or operate the Website, except as necessary for proper and intended use.
Usage Limitations: Kledo Pos does not limit your use of the Services based on any plan, including transaction volume. You may use all features of the Services for their intended purpose in a reasonable and lawful manner.
Communication Requirements: As a condition of these Terms, if you use any communication tools available through the Website (such as forums or chat rooms), you agree to use those tools only for lawful and legitimate purposes. You must not use these communication tools to post or disseminate any material that is unrelated to the use of the Services, including but not limited to: Offers to sell goods or services, unsolicited or unauthorized commercial emails (spam), files that may damage another person’s computer or software, content that could be considered offensive to other users of the Services or Website, material that violates any law (including material protected by copyright or trade secrets for which you do not have the legal right to use). When you engage in any form of communication on the Website, you represent and warrant that you are entitled to make such communication. Kledo Pos is under no obligation to monitor the legality or appropriateness of communications made via the Website, nor to verify whether such communications are related to the use of the Services. Kledo Pos reserves the right to remove any communication at any time at its sole discretion.
Indemnification: You agree to hold harmless Kledo Pos from any claims, demands, legal actions, losses, damages, or costs that arise as a result of your breach of any of the terms outlined in this Agreement, or any obligations you may have to Kledo Pos under this Agreement.
Confidentiality: Each party agrees to maintain the confidentiality of all Confidential Information of the other party in connection with these Terms. Neither party shall, without the prior written consent of the other, disclose or provide any Confidential Information to any third party, or use it for its benefit, other than as permitted under these Terms. Each party’s obligations under this clause shall survive the termination of this Agreement. This clause shall not apply to information that:
Becomes public knowledge other than through a breach of this Agreement;
Is received from a third party who lawfully acquired it and is under no obligation to restrict its disclosure;
Is independently developed without access to any Confidential Information.
Privacy: Kledo Pos maintains a Privacy Policy that outlines the obligations of all parties regarding personal data. You are encouraged to read our privacy policy at kledo.com/privacy-policy-kledo-pos/, and you will be deemed to have accepted that policy by agreeing to these Terms
All ownership and Intellectual Property Rights in and to the Services, Website, and any related documentation shall remain the sole property of Kledo Pos. All ownership and Intellectual Property Rights in and to the Data remain yours. You grant Kledo Pos permission to use, copy, transmit, store, and back up your information and data for providing you with access to and use of the Services or any other purpose related to the delivery of the Services to you. You are strongly encouraged to maintain copies of all Data you input into the Kledo Pos Services. While Kledo Pos adheres to best practices and implements procedures to prevent data loss (including daily system backups), Kledo Pos does not guarantee that data loss will never occur. Kledo Pos expressly disclaims any liability for any loss of Data, regardless of cause.
You warrant that if you register to use the Services on behalf of another person or entity, you are authorized to accept these Terms on their behalf. By registering to use the Kledo Pos Services, you agree to bind the person or entity on whose behalf you are acting (or intend to act) to all obligations under these Terms, without limiting your obligations under this Agreement.
You acknowledge that:
You are authorized to use the Services and the Website and to access the information and Data that you input into the Website, including any information or Data entered by others you have authorized to use the Kledo Pos Services. You are also authorized to access processed information and data made available to you through your use of the Website and Services (whether that information and Data is yours or belongs to others).
Kledo Pos has no obligation to any person other than you and has no intention of conferring any benefit on any third party under this Agreement. If you use the Services or access the Website on behalf of or for the benefit of someone other than yourself (whether a legal entity or otherwise), you agree that:
The provision of, access to, and use of the Kledo Pos Services is available “as is” and at your own risk.
Kledo Pos does not warrant that the use of the Services will be uninterrupted or error-free. Among other things, the operation and availability of the systems used to access the Services, including public telephone services, computer networks, and the Internet, can be unpredictable and may interfere with or prevent access to the Services. Kledo Pos is not responsible for any such interruptions or access issues.
Kledo Pos is not your accountant, and use of the Services does not constitute professional accounting advice. If you have accounting questions, please consult a qualified accountant.
It is your sole responsibility to determine whether the Services meet your business needs and are suitable for the purposes for which they are used.
You remain responsible for complying with all applicable accounting, tax, and other legal requirements. It is your responsibility to ensure that the storage and access to your Data through the Services and the Website comply with laws applicable to you (including any laws requiring you to retain records).
Kledo Pos makes no warranties regarding the Services. Without limiting the foregoing, Kledo Pos does not warrant that the Services will meet your requirements or be suitable for any particular purpose. To avoid doubt, all implied conditions or warranties are excluded to the fullest extent permitted by law, including (without limitation) warranties of merchantability, fitness for purpose, and non-infringement.
You warrant and represent that you are acquiring the right to access and use the Services for business purposes, and to the maximum extent permitted by law, any consumer protection laws or regulations intended to protect non-business consumers in any jurisdiction shall not apply to the supply of the Services, the Website, or these Terms.
To the maximum extent permitted by law, Kledo Pos excludes all liability and responsibility to you (or any other person) in contract, tort (including negligence), or otherwise, for any loss (including loss of information, Data, profits, or savings) or damage resulting, directly or indirectly, from the use of, or reliance on, the Services or the Website.
Since the Kledo Pos Services are provided free of charge with no subscription fee, to the maximum extent permitted by law Kledo Pos shall not be liable for any loss or damage you suffer as a result of Kledo Pos’s negligence or failure to comply with these Terms.
If you are not satisfied with the Services, your sole and exclusive remedy is to terminate these Terms in accordance with Clause 8.
Use of the Services: Kledo Pos is provided free of charge, so you may start and stop using the Services at any time without any payment obligation. If you decide to discontinue the Services, you may delete your organization.
These Terms will remain in effect for as long as you use the Kledo Pos Services. Either party may terminate these Terms at any time by giving notice to the other party.
Breach: Kledo Pos may take any of the following actions if:
You breach any of these Terms and do not remedy the breach within 14 days after receiving written notice of the breach (if it is capable of being remedied);
You breach any of these Terms and the breach is not capable of being remedied (including, without limitation, a breach of Clause 3.4);
You or your business becomes insolvent or enters into a process of dissolution. In any of the above cases, Kledo Pos may:
Termination of this Agreement will not affect any accrued rights or obligations of either party up to the date of termination. Upon termination, you must immediately cease using the Services and the Website
These Terms of Service, along with Kledo Pos’s Privacy Policy and any notices or instructions provided to you under these Terms and Conditions, supersede and replace all prior agreements, representations (whether oral or written), and understandings, and constitute the entire agreement between you and Kledo Pos relating to the Services and all other matters covered under these Terms.
A waiver of any breach of these Terms will not constitute a waiver of any other breach. Any waiver is only effective if provided in writing.
Neither party shall be held liable for any delay or failure in performing its obligations under these Terms if such delay or failure arises from causes beyond its reasonable control. This clause does not apply to any obligation to pay money.
You may not assign or transfer your rights under these Terms to any other party without Kledo Pos’s prior written consent.
In the event of a dispute between the parties, both parties agree to first attempt to resolve the issue amicably through mutual consultation. If no agreement is reached, the parties agree to settle the dispute through legal proceedings under the jurisdiction of the Republic of Indonesia.
Any notice given under these Terms by one party to the other must be made in writing via email and shall be deemed given at the time of transmission. Notices to Kledo Pos must be sent to [email protected] or another email address as notified by Kledo Pos. Notices to you will be sent to the email address you provided when setting up access to the Services.
By using Kledo Pos, the user warrants that the company profile, logo, and all other information listed in the Kledo Pos account are accurate and that the user is an authorized representative of the company.
By using Kledo Pos, the user grants permission for Kledo Pos to display the company’s name and logo in Kledo Pos’s promotional materials, unless a written request is submitted by the user to opt out of having such information displayed in any form.
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