Terms & Conditions

Definitions

1. Agreement – refers to these Terms of Service.

2. Access Fee – means the monthly fee (exclusive of taxes) payable by you as listed on the Kledo Website, which may be updated from time to time with prior notice.

3. Confidential Information – includes all information exchanged between the parties of this Agreement, whether in writing, electronically, or verbally, including the Services, but excludes information that is, or becomes, publicly available other than through unauthorized disclosure.

4. Data – refers to any data entered by you or on your behalf into the Website.

5. Intellectual Property Rights – means patents, trademarks, service marks, copyrights, design rights, know-how, or any other intellectual or industrial property rights, whether registered or unregistered.

6. Services – refers to the accounting, financial, and operational management services provided (and updated from time to time) through the Website and/or mobile application.

7. Website – refers to the website hosted at the domain kledo.com or any other site operated by Kledo.

8. Kledo – means PT Kledo Berhati Nyaman, a company registered in Indonesia.

9. Invited User – means any person or entity, other than the Customer, who uses the Services from time to time at the Customer’s invitation.

10. Customer – means the person or entity who registers to use the Services, whether in their own capacity or on behalf of an organization.

11. You – means the Customer, User, or Invited User, as applicable.

Software Usage

Kledo grants you the right to access and use the Kledo Services via our Website, with the designated user roles assigned to you based on the service plan you have selected. This right is non-exclusive, non-transferable, and is subject to and contingent upon the terms of this Agreement. You acknowledge and agree that, subject to any written agreement between the Customer and any Invited User, or applicable legal requirements:

• It is the Customer’s responsibility to determine who is granted access as an Invited User and what roles and access rights they have to the data you control.

• The Customer is responsible for all use of the Services by Invited Users;

• The Customer is responsible for managing access levels for each Invited User to the organization and related Services at all times, and may revoke or modify an Invited User’s access or access level at any time and for any reason.

• In the event of any dispute between the Customer and an Invited User regarding access to any organization or Service, the Customer shall have full authority to determine the level of access (if any) the Invited User shall have to the Data or Services.

Service Availability

1. Service Uptime Guarantee: We guarantee a minimum monthly uptime of 90% for our Services. If our Services fall below this threshold, Customers are entitled to file a report and request compensation. The maximum compensation amount is limited to the equivalent of one year’s subscription fee for the Customer’s Kledo account.

2. Product Support: Our Product Support is available through the following channels:

   • Chat: Monday to Friday, 09:00 – 18:00. Chats received outside working hours will be responded to via email within 24 hours.

   • Phone Support: Monday to Friday, 09:00 – 18:00

   • Email Support: Monday to Friday, 09:00 – 18:00. Emails received outside working hours will receive a reply within 24 hours.

Your Responsibilities

1. Payment Obligations: Invoices for the Access Fee will be issued monthly, starting one month from the date you first subscribed to the Kledo Services. All invoices will reflect the Access Fee for the applicable Active Period of service usage. Kledo will continue to issue invoices at the end of each Active Period unless this Agreement is terminated by Clause 9. The Active Period will automatically commence no later than 30 days after your initial Access Fee payment. All invoices will be sent to you or your designated billing contact via email. You are required to pay the full amount stated on each invoice by its due date, and no later than 7 days from the date the invoice is issued by Kledo. You are also responsible for paying any applicable taxes or duties added to the Access Fee and for retaining proof of payment. In the event your service is suspended due to delayed payment, access will be reinstated once payment for the renewal of the Active Period has been received.

2. General Obligations: You must use the Services and Website solely for your internal business purposes and in a lawful manner, following these Terms of Service and any notices provided by Kledo or posted on the Website. You may use the Services and Website on behalf of another person or organization, or provide services to them, but you must ensure that you are authorized to do so, and all parties receiving the Services through you comply with and accept the terms of this Agreement as if they were you.

3. Access Conditions: You must ensure that all usernames and passwords required to access Kledo Services are kept secure and confidential. You must immediately notify Kledo of any unauthorized use of your password or any other security breach, upon which Kledo will reset your password. You must also take all other actions Kledo reasonably deems necessary to maintain or enhance the security of its computing systems and networks, as well as your access to the Services. As a condition of these Terms, when accessing and using Kledo Services, you agree:

   • Not to undermine the security or integrity of Kledo’s computing systems or networks, or those of any third-party hosting provider.

   • Not to misuse the Services in any way that could impair the functionality of the Services or Website, or interfere with other users’ ability to use them.

   • Not to attempt unauthorized access to any materials other than those to which you have been explicitly granted permission, or to the systems hosting the Services.

   • Not to upload or transmit to the Website any files that may damage another person’s computing devices or software, contain defamatory content, or include any unlawful material or Data (including copyrighted or trade secret materials you are not legally entitled to use).

   • Not to attempt to modify, copy, adapt, reproduce, disassemble, or reverse-engineer any computer program used to deliver the Kledo Services or operate the Website, except as necessary for proper and intended use.

4. Usage Limitations: Your use of the Kledo Services may be subject to limitations, including but not limited to the monthly transaction volume and the number of operations you are permitted to perform through calls to Kledo’s application programming interface (API). Where applicable, such limitations will be specified and made available within the relevant Service descriptions.

5. Communication Requirements: As a condition of these Terms, if you use any communication tools available through the Website (such as forums or chat rooms), you agree to use those tools only for lawful and legitimate purposes. You must not use these communication tools to post or disseminate any material that is unrelated to the use of the Services, including but not limited to: Offers to sell goods or services, unsolicited or unauthorized commercial emails (spam), files that may damage another person’s computer or software, content that could be considered offensive to other users of the Services or Website, material that violates any law (including material protected by copyright or trade secrets for which you do not have the legal right to use). When you engage in any form of communication on the Website, you represent and warrant that you are entitled to make such communication. Kledo is under no obligation to monitor the legality or appropriateness of communications made via the Website, nor to verify whether such communications are related to the use of the Services. Kledo reserves the right to remove any communication at any time at its sole discretion.

6. Indemnification: You agree hold harmless Kledo from any claims, demands, legal actions, losses, damages, or costs (including but not limited to collection fees for unpaid Access Fees) that arise as a result of your breach of any of the terms outlined in this Agreement, or any obligations you may have to Kledo under this Agreement.

Confidentiality and Privacy

1. Confidentiality: Each party agrees to maintain the confidentiality of all Confidential Information of the other party in connection with these Terms. Neither party shall, without the prior written consent of the other, disclose or provide any Confidential Information to any third party, or use it for its benefit, other than as permitted under these Terms. Each party’s obligations under this clause shall survive the termination of this Agreement. This clause shall not apply to information that:

   • Becomes public knowledge other than through a breach of this Agreement;

   • Is received from a third party who lawfully acquired it and is under no obligation to restrict its disclosure;

   • Is independently developed without access to any Confidential Information.

2. Privacy: Kledo maintains a Privacy Policy that outlines the obligations of all parties regarding personal data. You are encouraged to read our privacy policy at kledo.com/privacy-policy/, and you will be deemed to have accepted that policy by agreeing to these Terms

Intellectual Property

All ownership and Intellectual Property Rights in and to the Services, Website, and any related documentation shall remain the sole property of Kledo. All ownership and Intellectual Property Rights in and to the Data remain yours. However, access to your Data is contingent upon full payment of all due Access Fees. You grant Kledo permission to use, copy, transmit, store, and back up your information and data for providing you with access to and use of the Services or any other purpose related to the delivery of the Services to you. You are strongly encouraged to maintain copies of all Data you input into the Kledo Services. While Kledo adheres to best practices and implements procedures to prevent data loss (including daily system backups), Kledo does not guarantee that data loss will never occur. Kledo expressly disclaims any liability for any loss of Data, regardless of cause.

Warranties and Acknowledgements

1. You warrant that if you register to use the Services on behalf of another person or entity, you are authorized to accept these Terms on their behalf. By registering to use the Kledo Services, you agree to bind the person or entity on whose behalf you are acting (or intend to act) to all obligations under these Terms, without limiting your obligations under this Agreement.

2. You acknowledge that:

   • You are authorized to use the Services and the Website and to access the information and Data that you input into the Website, including any information or Data entered by others you have authorized to use the Kledo Services. You are also authorized to access processed information and data made available to you through your use of the Website and Services (whether that information and Data is yours or belongs to others).

   • Kledo has no obligation to any person other than you and has no intention of conferring any benefit on any third party under this Agreement. If you use the Services or access the Website on behalf of or for the benefit of someone other than yourself (whether a legal entity or otherwise), you agree that:

     • You are responsible for ensuring that you have the right to do so.
     • You are responsible for authorizing any person to access information or Data, and you agree that Kledo has no obligation to provide any person with access to such information or Data without your authorization.
     • You will indemnify Kledo against any claims or losses relating to: Kledo’s refusal to provide any person access to your information or Data in accordance with these Terms; Kledo’s provision of information or Data to any person with your authorization.

   • The provision of, access to, and use of the Kledo Services is available “as is” and at your own risk.

   • Kledo does not warrant that the use of the Services will be uninterrupted or error-free. Among other things, the operation and availability of the systems used to access the Services, including public telephone services, computer networks, and the Internet, can be unpredictable and may interfere with or prevent access to the Services. Kledo is not responsible for any such interruptions or access issues.

   • Kledo is not your accountant, and use of the Services does not constitute professional accounting advice. If you have accounting questions, please consult a qualified accountant.

   • It is your sole responsibility to determine whether the Services meet your business needs and are suitable for the purposes for which they are used.

   • You remain responsible for complying with all applicable accounting, tax, and other legal requirements. It is your responsibility to ensure that the storage and access to your Data through the Services and the Website comply with laws applicable to you (including any laws requiring you to retain records).

3. Kledo makes no warranties regarding the Services. Without limiting the foregoing, Kledo does not warrant that the Services will meet your requirements or be suitable for any particular purpose. To avoid doubt, all implied conditions or warranties are excluded to the fullest extent permitted by law, including (without limitation) warranties of merchantability, fitness for purpose, and non-infringement.

4. You warrant and represent that you are acquiring the right to access and use the Services for business purposes, and to the maximum extent permitted by law, any consumer protection laws or regulations intended to protect non-business consumers in any jurisdiction shall not apply to the supply of the Services, the Website, or these Terms.

Limitation of Liability

1. To the maximum extent permitted by law, Kledo excludes all liability and responsibility to you (or any other person) in contract, tort (including negligence), or otherwise, for any loss (including loss of information, Data, profits, or savings) or damage resulting, directly or indirectly, from the use of, or reliance on, the Services or the Website.

2. If you suffer loss or damage as a result of Kledo’s negligence or failure to comply with these Terms, any claim you make against Kledo arising from such negligence or failure will be limited in respect of any one incident, or series of connected incidents, to the Access Fee paid by you in the 12 months before the event giving rise to the claim.

3. If you are not satisfied with the Services, your sole and exclusive remedy is to terminate these Terms in accordance with Clause 8.

Contract Termination

1. Trial Policy: When you first register to access the Services, you may evaluate the Services under the defined trial period without any obligation to continue using the Services. If you decide to continue using the Services after the trial ends, billing will begin on the day you enter your billing information. If you decide to discontinue the Services, you may delete your organization.

2. Kledo does not provide refunds for any unused portion of a prepaid Access Fee subscription.

3. These Terms will continue for the duration covered by any Access Fee paid or payable under Clause 4. At the end of each billing period, these Terms will automatically renew for another term of the same length, provided you continue to pay the required Access Fee on or before the due date, unless either party terminates these Terms by giving notice to the other party at least 30 days prior to the end of the relevant billing period.

4. Billing Interval: The billing interval is automatic and binding as described in Clause 4.1. If you choose not to make a payment by the due date for any reason, you are deemed to have discontinued use of the Services. If you wish to resume your subscription at a later time and regain access to your previous data, you must pay the Access Fees for the period from when you stopped using the Services up to the time you request reactivation.

5. Breach: Kledo may take any of the following actions if:

   • You breach any of these Terms (including, but not limited to, failure to pay any Access Fees) and do not remedy the breach within 14 days after receiving written notice of the breach (if it is capable of being remedied);

   • You breach any of these Terms and the breach is not capable of being remedied (including, without limitation, a breach of Clause 3.4 or failure to pay Access Fees that are more than 30 days overdue);

   • You or your business becomes insolvent or enters into a process of dissolution. In any of the above cases, Kledo may:

     • Terminate this Agreement and your access to the Services and Website;
     • Suspend your access to the Services and Website for an indefinite period.
     • Suspend or terminate access to all or any Data;

6. Termination of this Agreement will not affect any accrued rights or obligations of either party up to the date of termination. Upon termination, you remain liable for all charges and amounts due up to and including the date of termination, and you must immediately cease using the Services and the Website

Miscellaneous Provisions

1. These Terms of Service, along with Kledo’s Privacy Policy and any notices or instructions provided to you under these Terms and Conditions, supersede and replace all prior agreements, representations (whether oral or written), and understandings, and constitute the entire agreement between you and Kledo relating to the Services and all other matters covered under these Terms.

2. A waiver of any breach of these Terms will not constitute a waiver of any other breach. Any waiver is only effective if provided in writing.

3. Neither party shall be held liable for any delay or failure in performing its obligations under these Terms if such delay or failure arises from causes beyond its reasonable control. This clause does not apply to any obligation to pay money.

4. You may not assign or transfer your rights under these Terms to any other party without Kledo’s prior written consent.

5. In the event of a dispute between the parties, both parties agree to first attempt to resolve the issue amicably through mutual consultation. If no agreement is reached, the parties agree to settle the dispute through legal proceedings under the jurisdiction of the Republic of Indonesia.

6. Any notice given under these Terms by one party to the other must be made in writing via email and shall be deemed given at the time of transmission. Notices to Kledo must be sent to [email protected] or another email address as notified by Kledo. Notices to you will be sent to the email address you provided when setting up access to the Services.

7. Subscription refers to a recurring prepayment for the use of the accounting application services provided by kledo.com. Once a subscription is purchased, you may cancel at any time without additional charges, except for those already paid. Cancellations require up to 31 days to take effect.

8. By subscribing to Kledo, the user warrants that the company profile, logo, and all other information listed in the Kledo account are accurate and that the user is an authorized representative of the company.

9. By subscribing to Kledo, the user grants permission for Kledo to display the company’s name and logo in Kledo’s promotional materials, unless a written request is submitted by the user to opt out of having such information displayed in any form.