These terms are binding and come into effect for you when you start accessing
any services from Kledo.
Kledo’s services may change from time to time based on Kledo’s policies,
government decisions, user feedback, and technical changes to the system.
These terms are not intended to address every question or issue that may arise
from the use of Kledo’s services. Kledo reserves the right to change these
Terms and Conditions at any time, and they will come into effect when the new
or revised Terms and Conditions are attached to the Kledo website. Kledo will
make an effort to announce changes to you via email or notifications on the
website. Because it is quite possible that these Terms and Conditions will
change from time to time, it is your responsibility to ensure that you have
read, understood, and agreed to the latest Terms and Conditions available on
the Kledo website. By registering to use Kledo’s services, you state that you
have read, understood, and agreed to these Terms and Conditions and are deemed
authorized to act on behalf of anyone registered to use our services.
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Kledo’s Terms & Conditions
- Agreement – means these Terms & Conditions;
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Access Fees – means the monthly fees (excluding taxes)
that you must pay as per the fee schedule listed on the Kledo website
(which Kledo may change from time to time with your knowledge);
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Confidential Information – encompasses all information
communicated between the parties to this Agreement, whether in writing,
electronic, or oral form, including this Service, but excluding
information that is already or will become public, except as disclosed
and uncovered without right or by the user or others unlawfully;
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Data – means any data that you input or authorize to be
input by you into the Website;
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Intellectual Property Rights – means patents,
trademarks, service marks, copyrights, design rights, know-how, or other
intellectual or industrial property rights, whether registered or
unregistered;
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Service – means accounting, financial, and operational
management services provided (and may be changed or updated from time to
time) through the Website and mobile applications;
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Website – means the website at the domain
kledo.com or other websites managed by Kledo;
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Kledo – means PT Kledo Berhati Nyaman registered in
Indonesia;
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Invited Users – means any person or entity, other than
the Customer, who uses the Service from time to time at the Customer’s
invitation;
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Customer – means an individual, whether personally, an
organization, or another entity, who registers to use the Service;
- You – means the Customer, User, or Invited User.
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Usage of Software
Kledo grants you the right to access and use Kledo Services through our
Website with predefined user roles suitable for the type of service you have
chosen. This right is non-exclusive, non-transferable, and subject to the
terms of this agreement. You acknowledge and agree, subject to any written
agreement between the Customer and Invited Users or other applicable laws:
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It is the Customer’s responsibility to determine who has access as
Invited Users and the types of roles and rights they have to access the
data you own.
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It is the Customer’s responsibility for all use of the Services by
Invited Users.
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It is the Customer’s responsibility to control any level of access for
Invited Users to the organization and relevant Services at any time, and
they can revoke or modify access or the level of access for Invited
Users at any time, for any reason in any case.
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If there is a dispute between the Customer and Invited Users regarding
access to any organization or Services, it is the Customer who must make
decisions and manage access or the level of access to the Data or
Services that Invited Users will have if there are any.
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Availability of Our Services
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Service: Our services guarantee a minimum of 90% uptime
per month. If our service falls below 90% uptime, our customers have the
right to report it and receive compensation, with the maximum
compensation being equal to the subscription fee for your Kledo package
for 1 year.
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Product Support: Our Product Support services are
available through 3 channels:
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Chat: 9:00 AM – 6:00 PM, Monday – Friday. Chats received outside
working hours will be responded to via email within 24 hours.
- Phone: 9:00 AM – 6:00 PM, Monday – Friday.
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Email: 9:00 AM – 6:00 PM, Monday – Friday. Emails received outside
working hours will be responded to within 24 hours.
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Your Obligations
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Payment Obligation: Invoices for Access Fees will be generated
each month, starting one month from the date you subscribe to Kledo
Services. All invoices are billed for the Access Fee for the Active
Period of using the Services. Kledo will continue to generate invoices
for you at the end of the Active Period until this agreement is
terminated in accordance with the terms in Article 9. The Active Period
will automatically begin no later than 30 days after you make the first
payment of the Access Fee. All invoices from Kledo will be sent to you,
or to the billing contact you have provided via email. You must make
payments in accordance with the amount stated in your invoice before the
due date for the invoice and must be settled within 7 days from the date
the invoice is sent by Kledo. You are responsible for paying all taxes
and fees added to the Access Fee (if any) and must keep transaction
records. If the service is temporarily suspended before payment is made,
we will activate the service after you make the Access Fee payment for
the extension of the Active Period.
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General Obligations: You must ensure that you only use the
Services and Website for your legitimate and lawful internal business
purposes, in accordance with the Terms and Conditions and notifications
issued by Kledo or the terms stated on the Website. You may use the
Services and Website on behalf of others or other entities, or to
provide services to them, but you must ensure that you are authorized to
do so, and all parties receiving the Services through you comply with
and agree to all the terms of this Agreement that apply to you.
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Access Requirements: You must ensure that all required usernames
and passwords to access Kledo Services are stored securely and
confidentially. You must promptly notify Kledo of any unauthorized use
of your password, or other security breaches, and Kledo will reset your
password, and you must take any other actions deemed sufficiently
important by Kledo to maintain or improve the security of the Kledo
computer system and network, and your access to our Services. As a
condition of these Terms, when accessing and using Kledo Services, you
must:
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Not attempt to weaken the security or integrity of the Kledo
computer system or network, or if its Services are hosted by a third
party, the computer system or network of the third party;
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Not use or abuse Kledo Services in any way that may disrupt the
ability of other users to use the Services or Website;
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Not attempt to gain unauthorized access to any material other than
what has been clearly stated that you have permission to access, or
to access our computer system where its Services are hosted;
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Not send or input into the Website: any files that may damage
another person’s computer or software, materials that are insulting,
or materials or data that violate any laws (including data or other
materials protected by copyright or trade secrets that you do not
have the right to use);
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Not attempt to alter, copy, mimic, dismantle, or reverse-engineer
any computer program used to provide Kledo Services, or use the
Website outside the necessary and intended use.
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Usage Limitations: The use of Kledo Services may be limited, but
not limited to monthly transaction volumes and the number of processes
you are allowed to use by calling the Kledo application programming
interface. If any, these limitations will be determined and specified in
the related Services.
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Communication Terms: As a condition of these Terms, if you use
any communication tools available through the Website (such as any forum
or chat room), you agree to use these communication tools only for
legitimate purposes. You may not use these communication tools to post
or distribute any material unrelated to the use of the Services,
including (but not limited to): offering goods and services for sale,
unsolicited commercial emails, files that may damage another person’s
computer or software, materials that may insult other users of the
Services or other Website, or materials that violate any laws (including
materials protected by copyright or trade secrets that you do not have
the right to use). When you communicate in any form on the Website, you
warrant that you are allowed to make such communication. Kledo is not
obligated to ensure that communication on the Website is lawful and
correct, or that they are only related to the use of the Services. Kledo
reserves the right to remove any communication at any time at its
discretion.
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Indemnification: You release Kledo from all claims, suits, costs,
losses, damages, and losses arising as a result of your breach of the
Terms and Conditions set forth in this Agreement, or any obligations
that you may have to Kledo, including (but not limited to) any costs
related to the acquisition of any Access Fee that has matured but not
yet been paid.
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Confidentiality and Privacy
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Confidentiality: Each party agrees to maintain the
confidentiality of all the other party’s Confidential Information in
connection with this agreement. Each party SHALL NOT, without the
written consent of the other party, disclose or provide the Confidential
Information to anyone or use it for their own benefit, except as
provided by these Terms. The obligations of each party under these terms
will survive even after the termination of these Terms. The provisions
of this Article do not apply to information that:
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Has become public knowledge other than through a breach of these
terms;
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Is received from a third party who has lawfully obtained it and has
no obligation to restrict its disclosure;
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Is independently developed without access to the Confidential
Information.
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Privacy: Kledo has and maintains a privacy policy that explains
and establishes the obligations of the parties to respect personal
information. You are advised to read our privacy policy at
kledo.com/privacy-policy/, and you
will be deemed to have agreed to that policy when you agree to these
terms.
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Intellectual Property
Ownership and all Intellectual Property Rights acquired in the Service,
Website, and any related documentation remain the property of Kledo.
Ownership and all Intellectual Property Rights in the Data remain your
property. However, access to your Data depends on the payment of Kledo’s
Access Fees when due. You grant Kledo permission to use, copy, transmit,
store, and back up your information and Data for the purpose of providing
you with access to and the ability to use Kledo Services, or for other
purposes related to the provision of our services to you. You are strongly
advised to keep copies of all Data you enter into Kledo Services. Kledo
complies with the policy and follows best practices to prevent data loss,
including daily system backup routines, but makes no warranty that data loss
will never occur. Kledo explicitly disclaims any responsibility for data
loss for any reason.
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Guarantee and Acknowledgment
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You warrant that, if you register to use the Service on behalf of
someone else, you have the authority to accept these terms on their
behalf and agree that by registering to use Kledo’s Service, you bind
the person you represent or intend to make any actions on their behalf
to any obligations you have agreed to in these terms, without limiting
your own obligations under these terms.
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You acknowledge that:
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You have the authority to use the Service and the Website, and to
access the information and Data you input into the Website,
including any information or Data entered into the Website by anyone
you have authorized to use Kledo Services. You are also authorized
to access information and data that has been processed, provided to
you through your use of our Website and Services (whether the
information and Data belong to you or others).
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Kledo is not responsible to anyone but you, and there is no
intention in this Agreement to confer benefits on anyone other than
you. If you use the Service or access the Website on behalf of or
for the benefit of someone other than yourself (whether an
incorporated or unincorporated entity or otherwise), you agree that:
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You are responsible for ensuring that you have the right to do
so.
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You are responsible for authorizing anyone to access information
or Data, and you agree that Kledo has no obligation to provide
anyone access to such information or Data without your
authorization and may refer any requests for information to you
to be dealt with.
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You release Kledo from any claim or loss relating to: Kledo’s
refusal to provide access to anyone to your information or Data
in accordance with these terms; the provision of information or
Data by Kledo to anyone based on your authorization.
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The provision, access to, and use of Kledo Service are provided on
an “as-is” basis and at your own risk.
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Kledo does not guarantee that the use of the Service will be
uninterrupted or error-free. Among other things, the operation and
availability of systems used to access the Service, including public
telephone services, computer networks, and the internet, can be
unpredictable and may from time to time interfere with or prevent
access to the Service. Kledo is in no way responsible for such
interference or prevention of access to the Service.
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Kledo is not your accountant, and the use of the Service is not the
receipt of accounting advice. If you have accounting questions,
please contact an accountant.
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It is your responsibility to determine that our services meet your
needs and are suitable for your intended purpose.
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You remain responsible for complying with all accounting, tax, and
other laws applicable to you. It is your responsibility to check
that storage and access to your Data through the Service and Website
complies with applicable laws, including any laws that require you
to retain archives.
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Kledo does not provide warranties for its Service. Without limiting the
above provisions, Kledo does not warrant that our Service will meet your
requirements or be suitable for your intended purpose. For the avoidance
of doubt, all terms or warranties that can be implied are excluded to
the extent permitted by law, including (without limitation) implied
warranties of merchantability, fitness for purpose, and
non-infringement.
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You warrant and represent that you are acquiring the right to access and
use the Service for business purposes, and that, to the maximum extent
permitted by law, consumer guarantees provided under the law or laws
intended to protect non-business consumers in any jurisdiction do not
apply to the provision of the Service, Website, or these terms.
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Limitation of Liability:
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To the maximum extent permitted by law, Kledo excludes all liability and
responsibility to you (or anyone else) in contract, tort (including
negligence), or otherwise, for any loss (including loss of information,
Data, profits, and savings) or damage incurred, directly or indirectly,
from any use, or reliance on, the Service or Website.
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If you suffer any loss or damage due to Kledo’s negligence or failure to
comply with these terms, any claim by you against Kledo arising from
Kledo’s negligence or failure will be limited to one event, or a series
of connected events, up to the Access Fee you have paid in the previous
12 months.
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If you are not satisfied with the Service, your sole and exclusive
remedy is to terminate these terms in accordance with clause 8.
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Termination of Contract:
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Probationary Period Policy: When you first sign up to access the
Service, you can evaluate the Service under the terms of the specified
probationary period, with no obligation to continue using the Service.
If you choose to continue using the Service after the probationary
period ends, you will start being billed from the same day you enter
your billing information. If you choose to stop using the Service, you
can delete your organization.
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Kledo does not provide refunds for any remaining prepaid periods on your
Access Fee subscription.
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These terms will apply for the period covered by the Access Fee that has
been or may be paid under section 4 paragraph 1. At the end of each
billing period, these terms will continue automatically for the next
period for the same duration, provided that you continue to pay the
Access Fee as specified when due, unless either party terminates these
terms with notice to the other party at least 30 days before the end of
the relevant payment period.
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Payment Interval: The payment interval is automatic and
binding as described in section 4 paragraph 1. If you decide not to make
a payment for any reason, we consider that you have ceased using our
service. If you want to continue the subscription process at a later
date and access previous data, you must make a payment from the month
you stopped using our service until the month you resume the
reactivation process.
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Violations
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If you violate any of these terms (including, but not limited to,
failure to pay any Access Fee) and do not resolve the violation
within 14 days of receiving a notice of the violation if the
violation issue can be resolved;
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If you violate any of these terms and the violation cannot be
resolved (including, but not limited to) any violation of section 3
paragraph 4 or failure to pay the Access Fee that has exceeded the
due date by more than 30 days;
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If you or your business goes bankrupt or is going through a process
to terminate the existence of the organization, Kledo can take one
or all of the following actions:
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Terminate this Agreement and your use of our Service and
Website;
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Suspend your access to Kledo’s Service and Website for an
indefinite period;
- Suspend or terminate access to any Data or any Data;
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Termination of these terms does not affect the rights and
obligations of the parties that still need to be paid until the
termination date. Upon termination of this Agreement, you will
remain responsible for unpaid charges and amounts due for payment
before or after termination and immediately stop using our Service
and Website.
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Other General Terms
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These Terms and Conditions, along with Kledo’s Privacy Policy and the
terms of any notices or instructions given to you under these Terms and
Conditions, supersede and nullify all prior agreements, representations
(whether oral or written), and understandings, and constitute the entire
agreement between you and Kledo regarding the Service and other matters
discussed in these Terms.
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If either party waives a claim of any breach under these Terms, it will
not waive them from any other breach claims. Waiver of claims is not
effective unless made in writing.
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The parties shall not be responsible for delays or failures to fulfill
their obligations under these Terms if such delays or failures are due
to any circumstances beyond their control. This provision does not apply
to any payment obligations.
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You may not assign or transfer rights to anyone else without written
consent from Kledo.
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In case of a dispute between the parties, an attempt will be made to
settle it amicably first to reach a consensus. If an agreement is not
reached in this manner, the two parties agree to resolve the dispute
through legal procedures with the jurisdiction of the Republic of
Indonesia.
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Any notice given under these Terms by one party to the other must be
made in writing via email and will be deemed to have been given at the
time of transmission. Notices to Kledo must be sent to hello@localhost
or to any other email address notified to you by Kledo. Notices to you
will be sent to the email address you provided when creating your access
to our Service.
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Subscription is a recurring payment made in advance to consume
accounting application services provided by kledo.com. After the
subscription has been purchased, you can cancel at any time without
additional charges, except for the payments already made. Cancellation
requires a notice of at least 31 days before it takes effect.
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By subscribing to Kledo, the user guarantees that the company profile,
logo, and other information listed on the Kledo account are accurate,
and the user is a part of the company with the rights and authority to
represent that company.
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By subscribing to Kledo, the user allows Kledo to display the company
name and company logo in Kledo’s promotional media, unless there is a
written request from the user not to display the information in any
form.